Main Help Menu

How do I order?

Locate your item

	Type a keyword in the search box at the left of the site
	Choose from the menu at the left of the page
	Choose from our bestsellers

Get the background

	Read the product description and look at the colours and sizes available
	Check our size chart to confirm the item is right for you
	Look at the related items that you might want to purchase
	See if we are offering any discounts or offers

Buy the product

	Select the quantity, colour and size you want (if applicable)
	Click the "Confirm Selection" button to add the item to your basket
	Continue to shop until you have all your products you require
	Once ready to checkout, click the "View Basket" button to view the contents of your basket so you can check before checking out
	Once happy, click the "Checkout" button to be taken to our secure checkout

Finish the process

	When entering the secure checkout are, you will be instructed to either log on or register as a new customer
	If a you are a new customer, fill in the necessary information and continue through the secure checkout
	If you have bought from us before, login with your username and password and continue throught the secure checkout.
	Your order will be processed and your details and order number will appear
	Print this out for your information if possible.

Receiving the goods

	On completion of an order, a confirmation email will be sent to you
	You can check on the process of your order by logging on to your account and going to order history and tracking
	An email will be sent when your order is dispatched from Fun Clothes

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How do I return an item?

We aim to make the order process as easy and hassle free as possible and that includes our returns policy.

Non-faulty Returns

	You may cancel any order within 7 days of receipt of your order confirmation.
	If you have not yet received the order you should send an email detailing your name, a description of the product and the order number to cancellations@funclothes.co.uk and we will do our best to stop the product being dispatched.
	For hygiene reasons, once products have been received by you, we will not accept returns or cancellations of orders of any intimate objects or underwear or any fault-free toys (e.g. vibrators), creams or condoms.
	If you have already received the goods and decide that you want to return them you must put them in secure packaging, complete the returns form enclosed with your package and return them to us within 7 days.
	Customers returning sale items will receive a credit note only.
	Once Fun Clothes has received the returned goods and is happy that they are in their original packaging and show no signs of wear or tear you will receive an email confirming your cancellation.
	Fun Clothes will make a credit to the debit/credit card used for purchase within 30 days. The original postage charge is non-refundable.

Faulty Returns

If you receive a faulty item from Fun Clothes or if your purchase should fail within 30 days of receipt you can return it to us with a completed returns/exchange form detailing the damage and we will send you a replacement model or something similar.

Please use the address provided on your delivery note for this purpose.

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Do I need to register to shop?

	You do not need to register prior to shopping but when you go through the checkout you will be asked to register in a secure area so that we may take the details necessary to delivery your products.
	If you do not want to receive any information from us you will have the option to opt-out of the mailing list at this point.

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How do I change my registration details?

	After registering or shopping with Fun Clothes you will have an account that you can then use to alter your shipping and billing address, email address and other personal details including changing your password.
	Your account will also enable you to look at your wish list, past orders and the points you have collected through shopping total.

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I'm unable to find a certain product?

First use the search methods that we have available:

	Type a keyword in the search box found on the right of the page
	Choose from the menu to the left of the page and go to the appropriate category or sub category
	Choose from our bestsellers

If you are looking for something specific that you are unable to find then email us at customerservices@funclothes.co.uk and we will do our best to find the product that you are looking for or something similar

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Are my account details secure?

Fun Clothes has a secure server with state-of-the-art encryption and secure HTTPS (HTTP over SSL) server technology making sure all credit/debit card transactions will be completely secure.

If you still feel that you would prefer not to send your credit/debit card even with a secure browser you are welcome to order by phone on 01952 245312

We abide by all the UK and EU rules on Data Protection and all information collected is in accordance with the UK Data Protection Act 1998

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Does price include VAT?

All prices are displayed inclusive of VAT.

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